Comments on: Lessons in Customer Service http://newlycorporate.com/2008/10/10/lessions-in-customer-service/ Work, life and the pursuit of happiness for the young professional. Wed, 25 Jan 2012 14:13:58 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: CHRIS http://newlycorporate.com/2008/10/10/lessions-in-customer-service/comment-page-1/#comment-23216 CHRIS Mon, 03 Nov 2008 15:37:52 +0000 http://newlycorporate.com/?p=484#comment-23216 Learn as much about your customer as you can. Along with listening, try some background research. Find out what makes your customer happy and how you can make their job easier. Other tips: - Always follow-up in a timely manner to all communications - Prioritize by importance and deadlines - Utilize CRM systems if applicable so you can always be up to date with your customer Learn as much about your customer as you can. Along with listening, try some background research. Find out what makes your customer happy and how you can make their job easier.

Other tips:
- Always follow-up in a timely manner to all communications
- Prioritize by importance and deadlines
- Utilize CRM systems if applicable so you can always be up to date with your customer

]]> By: Marie http://newlycorporate.com/2008/10/10/lessions-in-customer-service/comment-page-1/#comment-20306 Marie Mon, 20 Oct 2008 22:46:19 +0000 http://newlycorporate.com/?p=484#comment-20306 I completely agree with your tip to "speak the customer's language." I think we can all relate to this one from personal experience. No one appreciates someone explaining a process in terms we obviously don't understand. It shows a disregard for customers' intelligence and a lack of respect. Trying to sound "high and mighty" with big, jargony words will only make you sound rude. Thanks for the tips! I completely agree with your tip to “speak the customer’s language.” I think we can all relate to this one from personal experience. No one appreciates someone explaining a process in terms we obviously don’t understand. It shows a disregard for customers’ intelligence and a lack of respect. Trying to sound “high and mighty” with big, jargony words will only make you sound rude. Thanks for the tips!

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