How I Saved my Company from a Lawsuit: Save Everything
I was just involved in my first work lawsuit. Essentially, a customer didn’t pay us some money and we had to take them to court to get it. The case boiled down to
The customer said that we promised them something by a certain date. That deliverable was interpreted one way by us and in a quite different way by them. So who’s interpretation was more reasonable? Who had a leg to stand on? Well, we did. We ended up winning because I could pull some emails out of my archive that showed - in writing - what the customer was actually expecting us to do.
Lesson learned: get familair with Outlook’s backup functions. Every so often, it will prompt you to “auto-archive old messages”. Don’t do this. It puts the messages in some weird format that is hard to pull together when it is time to find something. Instead, start copying everything to a local folder (saved in .pst format). Every so often, you can export this pst file and then copy it to another device for backup. Here’s how to do it:
- Launch Outlook
- File -> Import and Export
- Export to a file
- Personal Folder File (.pst)
- Select folder to backup (be sure to check the box so that you include subfolders)
- Choose a destination for the backup file, click finish
- Once this is done, you can delete the files from Outlook. If you ever need them back, just import them with the same function.
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Tags: Productivity, WorkRelated posts
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